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Refund Policy

Last updated: January 23, 2026

1. Overview

We want you to be satisfied with your purchase. This policy outlines our approach to refunds for Explore sponsorship payments.

2. Refund Policy

Refunds are handled on a 7-day case-by-case basis.

If you are not satisfied with your purchase, you may request a refund within 7 days of your payment date. We will review your request and respond within 3 business days.

3. How to Request a Refund

To request a refund, please:

  1. Email us at support@explore.engineer
  2. Include your payment email address
  3. Include your order/transaction ID (if available)
  4. Briefly explain the reason for your refund request

4. Eligibility

Refund requests may be approved in cases such as:

  • Technical issues that prevent you from using the Service
  • Accidental duplicate purchases
  • Service not meeting reasonable expectations

5. Processing Time

Once approved, refunds will be processed within 5-10 business days. The refund will be issued to the original payment method.

6. Non-Refundable Cases

Refunds may not be granted in cases of:

  • Requests made after the 7-day period
  • Misuse or violation of our Terms of Service
  • Change of mind after extended use of the Service

7. Sponsorship Nature

Please note that payments to Explore are primarily sponsorship contributions to support independent development. While we offer this refund policy as a guarantee of quality, we appreciate your support of our project.

8. Contact

For refund requests or questions, please contact: support@explore.engineer